powered by kifiya

About

Hundreds of staff members have been recruited and trained to perform their new duties as customer service champions for Lehulu centers across Addis Ababa. This unique customer-focused approach is backed by distinct branding, including an elegant renovation of the centers, attractive staff uniforms, and sophisticated marketing materials.

In Numbers

  • 2.1 million transactions each month
  • 1.1 million bill paying customers
  • 450+ people employed by Kifiya
  • 31 Lehulu centers throughout Addis Ababa
  • 26 more centers coming soon

Initially, the Lehulu centers will only take Utility bill payments, but we plan to add more services in the future.

Project Partners

  • Ministry of Communication and Information Technology
  • Kifiya Financial Technology
  • Ethio Telecom
  • Ethiopian Electric Power Corporation
  • Addis Ababa Water and Sewage Authority

Convenience and savings:

  • Pay at any Lehulu Center
  • Pay for all Utilities in one Center
  • Extended operating hours:
    • Monday – Friday, 8:30 am – 7:00 pm
    • Saturday: 9:00 am – 4:00 pm
    • Open during lunch hours!
  • Queue management system reduces wait time
  • Fully-staffed customer service counters
  • No additional charge to the customer for this new service
  • Reduced transportation costs with travel to only one Center
  • Earn more by reducing lost hours at work

Respect:

  • Highly trained customer service officers
  • Helpful information desk
  • Friendly, professional, and helpful staff will treat you as a valued customer